Returns & Refunds
12 Stars Co. · Last updated October 15, 2026
We want you to love your hat. If you don't, here's how returns work.
30-day returns
You can return your order within 30 days of delivery for a refund of the amount you paid. The hat must be unworn, unwashed, and in its original condition.
How to start a return
Email shop12starsco@gmail.com with your order email and "Return" in the subject line. We'll reply with the return address and instructions. Please don't send anything back until we've replied.
Return shipping
If you're returning an order because you changed your mind or the fit isn't right, you cover the return shipping. We recommend a tracked service, since we can't refund packages that get lost on the way back to us.
Damaged, defective, or wrong item
If your hat arrives damaged, has a defect, or isn't what you ordered, email us within 14 days of delivery with a photo. We'll send a replacement or refund you in full, and we'll cover the return shipping.
Refunds
After we receive and inspect your return, we'll refund your original payment method within 5 business days. Your bank may take a few more days to show it.
Cancellations
You can cancel an order before it ships. Email us as soon as possible.